Warranty policy
We offer “one year HMS(Hardware Maintenance Service)“ and “three year SMS(Software Maintenance Service)” for our product, please follow the product instruction to operate, in case of product failure, do not attempt to disassemble the device. The warranty service is only available when our technical department confirms the product failure is caused by product defectives.
One year HMS
Hardware Maintenance Service
Three year SMS
Software Maintenance Service
Warranty application procedures
We gather feedback from our users to improve products and generates insights
Customer proposes a warranty application with requirements, causes and faults description
Support team inspects the faults and confirm the valid warranty conditions of the case
If the case matches the warranty policy and faults are caused by malfunctioned hardware, it should be negotiated in time to be returned to us. Then it should be replaced with a new one or repaired
If the case matches the warranty policy and faults are caused by software interruptions, it should be negotiated in time to be solved by remote assistance or new software packages
If the case does not match the warranty policy, it should be negotiated in time to be solved by the customer with our suggestion