A: VIP supports most popular DVR brands in the market, and the list will be constantly updated. Sometimes VIP can still support DVR brands are not in our list, because each manufacturer has own proprietary DVR filesystem, and one filesystem can be found in multiple DVRs by multiple manufacturers. We encourage you give us feedback and suggestion, so we can continue update our support list.

A: Generally, when video files are overwritten by DVR, they are very difficult to recover. But sometimes some small fragmented data still remain, SalvationDATA has a US patented unique technology to recover and reassemble such fragmented video files, helps you extract as much as video evidence you need.

A: SalvationDATA’s mobile forensics products such as SPF Pro, need login with username and password, at firt time run the software, there is a pop-pu to show the default username and password, or you can find in the user manual.

A: SalvationDATA provides hardware unit working together with SPF software, can allow you acquire and recover data from almost all Chinese feature phones.

A: After you have requested for a trial, we will generate and send you a unique license key by Email. Please input the code to the activation window when you start a SalvationDATA software. If you have any difficulties, please contact our support engineer by Email or Skype: [email protected]

A: Because of the software files encryption mechanism, some anti-virus softwares will detect the unkown threats. Please add the software directory to trust list in order to avoid the warning.