How to learn quickly about products and choose the right one?
If you are interested in our products, or not sure which one meets your requirements, please contact us by email, MSN, Skype, phone and forum.
How to buy products?
You can contact the regional agency, or us directly.
How does the product upgrade?
For hardware, please send equipments to company. For software, please check our forum and download upgrade files.
How many years of product free upgrade does the company offer?
The software of the products has 3-year free upgrade, and you have to pay the cost for hardware upgrade.
How to get the technical support?
Technicians offer tech support by email, MSN, Skype, phone, forum and on-line training.
What´s the FW/PCBA/Head change condition?
HITACHI FW Change: Use Original FW in SA-C to recover FW in SA-A and SA-B
HITACHI PCBA Change: HDD series and the first 2 lines identification label same
HITACHI Head Change: same model
How to view head number in CMD mode?
Press ??in CMD mode, you will get the number of head by the value of MxHd. Head number equals to MxHd+1. For example, there are two heads if MxHd=1.
How to find the matching ATA module in the case of ATA module missing?
Find the version of CERT and ROM of the HDD missing ATA module by E1 command in CMD mode and upload ATA module from a HDD with the same version of CERT and ROM.
How to know PCBA version by firmware version for Barracuda 7200.7?
You can easily know PCBA version by firmware version for some HDD. Firmware version 3.06 corresponds PCBA version M14 and it is the same for 3.04 and M15 or 8.01 and M21. But for others, you have to collect.
Spindle motor stopped when a U6 HDD performing SELFSCAN at AGE=3F. What to do next?
Input "N50,, 22?to turn to AGE=50 and then press CTRL+C to reset firmware. Click power off and on, check whether the HDD can be detected or not. If it can be detected, directly scanning and do Zerofill if there remain bad sectors.